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Position Overview:

As an Inside Sales Representative at Poolside Adventures®, you will play a crucial role in supporting our sales team and connecting with clients directly from our headquarters. This role involves generating leads, nurturing relationships, and managing the sales cycle through phone, email, and virtual meetings. We’re looking for a detail-oriented professional with a talent for customer service and sales who can balance multiple client interactions while effectively supporting  sales’ initiatives.

Key Responsibilities:

• Lead Qualification & Outreach: Conduct research and initial outreach to potential customers in aquatic facilities, recreation centers, resorts, and related markets, qualifying leads for the outside sales team.

• Customer Relationship Support: Build rapport with clients through regular communication, offering updates and support to ensure they’re engaged and satisfied throughout the sales process.

• Virtual Product Demonstrations: Host virtual meetings and product demos, showcasing the unique benefits of Poolside Adventures® offerings and answering client questions.

• Order Management & Coordination: Facilitate smooth order processing by coordinating with the operations, and logistics teams, ensuring timely delivery and customer satisfaction.

• Data Management & Reporting: Maintain accurate records in the CRM, track lead progress, and report on key metrics, offering insights to the Sales and Marketing team.

• Product Knowledge & Customer Support: Develop in-depth knowledge of our product line to confidently handle client inquiries, guide product selection, and provide support in a knowledgeable and friendly manner.

Qualifications:

• Experience in inside sales or customer service, preferably within recreation, aquatic, or sports industries.

• Strong communication and interpersonal skills, with an ability to build connections over the phone and through virtual meetings.

• Detail-oriented, with strong organizational skills and experience managing multiple accounts.

• Experience using CRM tools and other sales software a plus

• A genuine enthusiasm for aquatic recreation and helping clients find innovative solutions.